Privacy Policy

Checkout values your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

By using our services, you consent to the collection and use of your information as described in this policy.

Personal Information:

• Name, email address, and phone number
• Delivery addresses and location data
• Payment information (processed securely by our payment partners)
• Government-issued ID for verification (when required)

Usage Information:

• Order history and shopping preferences
• App usage patterns and feature interactions
• Device information (type, operating system, unique identifiers)
• IP address and general location data

Communication Data:

• Customer service interactions
• Feedback and reviews
• Marketing preferences

Service Delivery:

• Process your orders and payments
• Coordinate delivery and pickup services
• Provide customer support
• Send order updates and notifications

Personalization:

• Offer personalized deals and coupons
• Recommend products and stores
• Customize your app experience

Business Operations:

• Improve app performance and features
• Conduct analytics and research
• Prevent fraud and ensure security
• Comply with legal obligations

Marketing (with your consent):

• Send promotional emails and SMS
• Display targeted advertisements
• Inform you about new features and services

We only share your data with:

Service Partners:

• Partner stores and restaurants (order details only)
• Delivery partners (delivery information only)
• Payment processors (payment information only)
• Personal shoppers (order and contact details only)

Legal Requirements:

• When required by Nigerian law or court orders
• To protect our rights and prevent fraud
• In case of business transfers or mergers

We never sell your personal data to third parties.

We protect your data using:

• 256-bit SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Multi-factor authentication for sensitive operations
• Data backup and recovery systems

While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

We retain your data for:

• Account information: As long as your account is active
• Order history: 7 years for accounting and legal purposes
• Payment data: As required by financial regulations
• Marketing data: Until you opt out or request deletion
• Usage analytics: In anonymized form for business insights

You can request data deletion at any time, subject to legal and business requirements.

Under Nigerian data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

To exercise these rights, contact us at privacy@checkout.ng or through the app settings.

Our website and app use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze app usage and performance
• Provide personalized content and ads
• Ensure security and prevent fraud

You can control cookie settings through your browser or device settings. Disabling cookies may affect app functionality.

Checkout is not intended for children under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

Parents who believe their child has provided information to us should contact privacy@checkout.ng.

Your data is primarily stored and processed in Nigeria. If we transfer data internationally, we ensure adequate protection through:

• Contractual safeguards with service providers
• Compliance with international data protection standards
• Regular monitoring of data handling practices

We may update this policy occasionally to reflect changes in our practices or legal requirements. We'll notify you of significant changes via:

• Email notification to registered users
• In-app notifications
• Website banner announcements

Continued use of our services after policy updates constitutes acceptance of the new terms.

For privacy-related questions or requests, contact our Data Protection Officer:

• Email: privacy@checkout.ng
• Phone: +234 800 CHECKOUT
• Address: Data Protection Officer, Checkout Nigeria Limited, 123 Adeola Odeku Street, Victoria Island, Lagos, Nigeria

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your privacy rights have been violated.